Reporting a problem or maintenance request

To report a problem or a maintenance request within the common areas of the development, please complete the form below.

Once raised the problem or request will be prioritised as follows;

Priority 1 – Emergency
Definition: Health or Safety of a person within the Development is in immediate risk.
Action: 1 hour response within any 24 hour period, provided the event is also notified to the relevant emergency service or via the maintenance out of hours 0845 xxx xxxx number.

Priority 2 Access critical
Definition: Access to the Development or a common area of building within the Development is restricted. Presenting a risk to health and Safety in the event of a Priority 1 request.
Action: 24 hour response

Priority 3 Legal, Regulatory or Lease stipulation
Definition: As defined by Law, regulation or stipulations within the Lease
Action: Response within 72 working hours

Priority 4 Other Maintenance Requests
To be scheduled by agreement with the Leaseholder Committee.